Contents
1. Introduction
2. Road Ninja’s role
3. Application of these Terms
4. Road Ninja Accounts and Eligibility Criteria
5. Keeping your Road Ninja Account secure
6. Your obligations
7. Booking Fees and Payments
8. Prohibition on Direct Engagements
9. Intellectual Property
10. Privacy Statement
11. Liability and indemnities
12. Third Party Services
13. Gerneral
14. Contact Us
15. Dictionary
1.1 Thank you for using the Road Ninja Platform. Please read these Terms carefully. These Terms set out the terms of use for the Road Ninja Platform and will apply to any:
1.2When you apply for a Road Ninja Account, and each time you access or use the Road Ninja Website or App, you confirm that you have read, understand and agree to these Terms in full. If you do not agree to these Terms, you must not create a Road Ninja Account (or, if applicable, you must cancel your Road Ninja Account) and you must not use the Road Ninja Website or App.
1.3 Capitalised words used in these Terms have a special meaning that is set out in the Dictionary section below (please see clause 15 below).
General
2.1 We provide an online platform (sometimes referred to as an online marketplace or venue). It is important that you are aware that our role is limited to introducing Customers and Drivers by enabling them to publish, offer, search for, book and pay for Transportation Services.
2.2 We are not a party to any Transportation Contract and we don’t participate in the actual transaction between a Driver and Customer for Transportation Services nor do we act as an agent for either party.
2.3 We do not employ any Drivers and we don’t take part in the provision of Transportation Services.
Disclaimer
2.4 Without limiting the above, it is especially important that you are aware that:
2.5 While we have endeavoured to provide guidance, resources and information on the Road Ninja Platform that will be useful to Customers and Drivers, we do not warrant its accuracy, adequacy, timeliness or completeness or that it is suitable for your intended use. All guidance, resources and information is provided for general information purposes only and should not be relied on to make any decisions or to satisfy your legal obligations.
Terms
3.1 The terms and conditions applicable to your use of the Road Ninja Platform are set out in:
in each case as amended by Road Ninja at any time (together referred to as these Terms).
Updates to these Terms
3.2 Road Ninja may update these Terms (or any part of them) at any time upon notice to you. If the update will have a material effect on your use of the Road Ninja Platform, we will notify you by Electronic Message. Any other updates may be notified by Electronic Message or by posting an updated version of these Terms on the Road Ninja Website. The updated version of these Terms will take effect immediately upon such notice. By continuing to use the Road Ninja Platform, you will be deemed to agree to the updated Terms. You are responsible for reviewing these Terms regularly to ensure that you are aware of any updates.
Application
3.3 These Terms apply specifically to the Road Ninja Platform. Nothing in these Terms is intended to replace or amend any agreement that Road Ninja is not a party to, including any agreement between the Customer and Driver (discussed further in clause 4 below).
3.4 The Road Ninja Website and App and our other services are intended for New Zealand and Australian residents only. If you are not located in New Zealand or Australia you are not permitted to use, and must immediately cease using, the Road Ninja Platform and other services.
Testimonials
3.5 If you are a Customer, you acknowledge and agree that Road Ninja may refer to you as a Road Ninja customer (including by using your logo), and publish any testimonials or references that you provide to us, on the Road Ninja Platform and associated marketing materials. We will ensure that any such references or testimonials accurately represent your experience with our services. Please contact us if you do not approve us referring to you in accordance with this clause or have any comments on published content.
Creating a Road Ninja Account
4.1 Before you use the Road Ninja Platform, you must create a Road Ninja Account by visiting and following the directions on the Road Ninja Website or Road Ninja App.
4.2 You must:
4.3 Road Ninja may verify your registration information and any updates to that information or additional information that you provide to us or authorise us to collect from time to time. You agree to provide all necessary information and provide all reasonable assistance that we may require in order to complete the registration and verification processes.
4.4 You must not register or use more than one Road Ninja Account. However, you may log onto your Road Ninja Account on multiple devices at any time.
Eligibility Criteria – General
4.5 To be eligible to create a Road Ninja account, and enter into Transaction Contracts via the Road Ninja Platform, you must satisfy the eligibility criteria set out in this clause 4.
4.6 To enter into Transaction Contracts, you will also be required to create a Stripe Connect account (as applicable in accordance with the directions on Road Ninja) and comply with any additional criteria imposed by Stripe (see further detail in clause 7below). For example, if you are a Customer you will need a valid Payment Method and if you are a Driver you will need a New Zealand bank account in your name.
4.7We may decline, revoke or suspend your Road Ninja account, and/or access to the Road Ninja Platform, at any time if (in our sole and absolute discretion) we are not satisfied that you comply with all of our eligibility criteria (including based on background checks when you first apply for a Road Ninja account).
4.8 We will manage all personal information that we collect in order to verify your eligibility in accordance with our Privacy Statement.
Eligibility Criteria – Drivers and Customers
4.9 You must:
Eligibility Criteria – Customers
4.10 You must meet the requirements advertised on the Road Ninja Platform or which Road Ninja notifies to you from time to time, for example, holding an appropriate ‘Transportation Service Licence’ issued by Waka Kotahi NZ Transport Agency.
Eligibility Criteria – Drivers
4.11 To be eligible to advertise services as a Driver on the Road Ninja Platform, you must have a valid New Zealand drivers licence that meets the requirements advertised on the Road Ninja Platform and/or notified to you by a specific Customer, at any time.
4.12 To be eligible to advertise services as a Driver on the Road Ninja Platform, you will be required to pass the following background checks, undertaken by Road Ninja, to Road Ninja’s satisfaction (in our sole and absolute discretion) (together, the Background Checks):
4.13 We may refresh these Backgrounds Checks at any time to confirm your eligibility to be a Driver.
4.14 You must provide us with all reasonable information that we may require to undertake (or to appoint a third party to undertake) the Background Checks.
4.15 You agree to notify Road Ninja immediately of any changes to your circumstances, including any charges or convictions received after the date of your onboarding. Failure to do so, or any further changes in your circumstances including convictions after the date of onboarding, may lead to your profile being deactivated and jobs being denied.
Authorised Representatives
4.16 You may determine who is an Authorised Representative and you are solely responsible and liable for your Authorised Representatives’ use of and access to the Road Ninja Platform using your Road Ninja Account.
4.17 If a person uses your Road Ninja Account, that person will be deemed to be you for the purposes of these Terms and that will not affect your obligations under these Terms. Road Ninja is under no obligation to check that any instruction or confirmation made through your Road Ninja Account is from you.
Relationship between parties using the Road Ninja Platform
4.18 If you have a current Road Ninja account, you can use the Road Ninja Platform to connect with Customers and Drivers (as applicable) by publishing, offering, search for, booking and paying for Transportation Services. You must follow the directions, and any additional terms and conditions that we notify to you on the Road Ninja Website and App.
4.19 Road Ninja Platform does not participate in the actual transaction between a Driver and Customer for Transportation Services nor do we act as an agent for either party. In addition, payments made via the Road Ninja Platform are processed by Stripe (and not by Road Ninja). Accordingly:
4.20 These Terms do not create any direct rights of enforcement as between Customers and Drivers. They are solely enforceable between, as the case may be:
Changes to the Road Ninja services
4.21 Road Ninja may change our services, booking fees, charges, these Terms and / or any aspect relating to the Road Ninja Platform, and impose new requirements or policies relating to the Road Ninja Platform (Changes), from time to time, including to:
Suspending or Closing your Road Ninja Account
4.22 You may request to close your Road Ninja Account by contacting us directly. We will implement your request and close your Road Ninja Account within a reasonable time, provided that there are no outstanding Disputes or refunds relating to your Road Ninja Account.
4.23 We may close, or suspend, your Road Ninja Account at any time where we have reasonable cause to do so, including where:
4.24 In any event, Road Ninja may close your Road Ninja Account for any reason, upon giving you at least 30 days’ written notice.
4.25 If Road Ninja closes your Road Ninja Account at its discretion (and not for the reasons set out in clause 4.22), Road Ninja will refund you for any amounts paid in advance for Booking Fees relating to unfulfilled bookings, less any unpaid fees/charges, if applicable.
4.26 If your account is closed or suspended for any reason, Road Ninja may (but is not required to):
Road Ninja will not have any liability whatsoever (and each User waives any claim it may otherwise have against Road Ninja) arising from or relating to any notice that Road Ninja provides (or does not provide) under clause 4.25.
5.1 Security of the Road Ninja Platform is very important to Road Ninja. However, Road Ninja cannot guarantee that the Road Ninja Platform will always be available, fault-free and secure or that it will be free from viruses or other harmful programmes. You acknowledge that you are aware of, and accept this risk, including, the risk that a third party may gain access to your Road Ninja Account.
5.2 You are responsible for ensuring that:
5.3 Road Ninja personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your password or any other log-in information on that shared computer.
5.4 Road Ninja is not responsible for unauthorised access to, and use of, your Road Ninja Account, except to the extent that any unauthorised access to, or use of, your Road Ninja Account is caused by Road Ninja failing to comply with any security requirements that we have informed you, from time to time, the Road Ninja Platform complies with.
5.5 You must notify Road Ninja immediately, and request cancellation or temporary suspension of your Road Ninja Account, if the security of your Road Ninja Account is compromised, including due to:
5.6 You must confirm that notification by email to Road Ninja within 24 hours.
5.7 You must cooperate fully with us to investigate any suspected unlawful, fraudulent or improper use of or activity on your Road Ninja Account.
5.8 Road Ninja may enforce or implement any security measures it deems appropriate for the Road Ninja Platform at any time and may update and add security measures to the Road Ninja Platform at its discretion at any time.
General
6.1You represent, warrant and undertake to Road Ninja (on a continuing basis) that:
6.2 You must not use the Road Ninja Platform to promote any service other than the Transportation Services.
Drivers
7.1 If you are a Driver, use of the Road Ninja Platform (to advertise your services) is free. No additional Road Ninja charges apply.
Customers – overview
7.2 If you are a Customer, you must pay the charges applicable to use of Road Ninja (as specified on the Road Ninja Website). By way of summary:
Booking Fee Structure for Customers
7.3 We charge a booking fee as a percentage of each successful driver placement. The standard fee is 38%, but we offer several discounts depending on the details of your booking:
Discounts Available
You may qualify for the following booking fee discounts:
7.4 The booking fee, discounts, and calculation methods are published on the Road Ninja Website and may be updated from time to time, with immediate effect, in accordance with these Terms and at the sole discretion of Road Ninja.
Changes to Booking Fees
7.5 Notwithstanding this clause 7, Road Ninja reserves the right to make changes to the booking fee structure, applicable discounts, and related terms in accordance with clause 4.20. Any changes that have a material effect on your use of the Road Ninja Platform will be notified to you in advance and will apply to future bookings made after the effective date of the change.
Payments
Payment Services – Akahu and Stripe
7.6 If you are a Customer or Driver, you must use the payment service on the Road Ninja Platform to facilitate payment and receipt of all amounts payable on the Road Ninja Platform. Road Ninja uses Stripe to process credit card payments, and Akahu to initiate payments directly from a Customer's bank account. You must comply with the terms and conditions of both Stripe and Akahu to use the payment service on the Road Ninja Platform. Further detail relating to the Stripe and Akahu payment facilities, any applicable charges, and the timing of payments, is provided on the relevant page of the Road Ninja website and/or notified to you by Stripe and Akahu.
Akahu Account Connection
7.7 To use the Akahu payment service, you will be required to connect your bank account to Akahu. This process may involve you being redirected to your bank's website or application and providing your bank login details. By connecting your bank account to Akahu, you give express consent to Akahu to access your Account Information from your Account Provider. Road Ninja does not have access to your bank account login details and is not responsible for the security of your bank account.
Akahu Payment Initiation
7.8 When you initiate a payment through Akahu, Road Ninja will communicate your payment instruction to your Account Provider via Akahu. Road Ninja does not control whether the Account Provider will accept and execute that payment instruction, it is your responsibility to ensure that all of the payment details are correct before you initiate a payment. You must have sufficient available funds in your bank account to cover the payment amount.
Akahu Payment Authorisation
7.9 For security purposes, all payments initiated through Akahu require two-factor authentication (2FA). You must complete the 2FA process each time you make a payment using Akahu. This additional security measure helps protect your account and financial information.
Consent Management
7.10 You can manage any ongoing consent you have granted to Akahu through the Akahu dashboard at my.akahu.nz. You can use the dashboard to revoke any ongoing consent that you have granted to Akahu or Third Party Apps (in this case, Road Ninja), or request Akahu to delete your data that we store. This applies to both the Account Information Service and Payment Initiation Service.
Akahu Fees
7.11 While Road Ninja does not charge you directly for the use of the Akahu service, Road Ninja may charge for services that utilise Akahu. Any charges will be disclosed on the Road Ninja platform before any payment is processed. Stripe fees apply for credit card payments.
Account Provider Information
7.12 You acknowledge and agree that your Account Provider may contact you directly (and not through Akahu or the Road Ninja platform). This includes, but is not limited to:
You agree to resolve such matters directly with your Account Provider.
Akahu Data Processing
7.13 Akahu may standardise, enrich, categorise, and otherwise process your Account Information before sharing it with Road Ninja or any other third parties.
Akahu Payment Errors
7.14 You should regularly check the record of your transactions initiated through the Payment Initiation Service, including by checking the transactions shown on your bank statement.
Akahu Third-Party Terms
7.15 You acknowledge that Akahu, as a third-party provider, has its own terms and conditions, which you must agree to in order to use the Akahu payment services. Road Ninja does not control the terms of Akahu or any other third-party apps.
7.16 You are responsible for maintaining the security of your 2FA method (e.g., mobile device, authentication app) and for promptly notifying Road Ninja if you suspect any unauthorised access to your account or 2FA method.
7.17 Please be aware that:
Overdue payments and recovery costs (Customers only)
7.18 You must follow the directions provided on the Road Ninja Platform in relation to all amounts payable under these Terms (including using the services of Stripe referred to in clause 7.11). If you do not do so, you must:
General
7.19 You acknowledge that:
7.20 All amounts expressed on the Road Ninja Platform are exclusive of GST and any other applicable taxes or charges (unless stated otherwise on the Road Ninja Platform), for which you will be responsible.
8.1 The Road Ninja Platform is intended to exclusively facilitate all Transportation Services arrangements. Customers and Drivers are strictly prohibited from entering into any direct engagement for Transportation Services outside of the Road Ninja Platform, regardless of whether the Customer and Driver initially connected via the Platform. You must not:
Any breach of this clause may result in immediate suspension or termination of your Road Ninja Account and/or other remedies as set out in these Terms or as otherwise available to Road Ninja.
In the event Road Ninja suspend or terminate your Road Ninja Account in accordance with this clause 8.1, Road Ninja shall not be liable for any loss arising from such suspension or cancellation.
9.1 All Intellectual Property Rights (both current and developed) in the Road Ninja Website and Road Ninja App, including all software and content, are the sole and exclusive property of Road Ninja (or the relevant licensor of the Intellectual Property Rights, as the case may be). Except as expressly set out in these Terms, all rights, title and interest in and to such Intellectual Property Rights remain vested in Road Ninja (or the relevant licensor of the Intellectual Property Rights, as the case may be). You agree that you will not claim any ownership of, or infringe, any Intellectual Property Rights in the Road Ninja Website and Road Ninja App, including all software and content.
9.1 Subject to compliance with these Terms, Road Ninja grants authorised Users a limited, non-exclusive, non-transferable, revocable, royalty free licence to access (including download) and use the Road Ninja Platform.
10.1 You agree that we may collect, hold, use and transfer your personal information in accordance with the Road Ninja Privacy Statement.
11.1 To the extent permitted by law, Road Ninja is not liable under or in connection with any Transportation Contract or any other agreements or understandings directly between Users or between Users and Stripe. Any Disputes relating to a Transportation Contract, or Stripe’s services, will be a matter solely between you and the relevant Customer or Driver or Stripe (as applicable).
11.2 To the extent permitted by law:
11.3 For the purposes of section 5D of the Fair Trading Act 1986 ( FTA), Road Ninja and each User acknowledges and agrees that, to the extent permitted by law, they are contracting out of sections 9, 12A and 13 of the FTA in respect of all matters covered by these Terms.
11.4 To the extent permitted by law, you agree to indemnify Road Ninja, our employees, directors, officers, agents and representatives (collectively, the Road Ninja Indemnified Persons) on demand and to hold Road Ninja Indemnified Persons harmless from any Loss which may arise, directly or indirectly, from your use of the Road Ninja Services or from your breach of these Terms. Road Ninja reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you must cooperate with Road Ninja in asserting any available defences.
12.1 Road Ninja uses Akahu to facilitate payments to drivers. By using Akahu, you agree to be bound by Akahu’s privacy policies and terms of use. Road Ninja is not responsible for the privacy practices of Akahu. You are responsible for ensuring you trust any third party application that you grant access to your data via Akahu.
12.2 Road Ninja operates the Road Ninja Platform by using a range of web services and APIs, including interoperating with a range of third party service features. You acknowledge that as part of using, and in order to use, the Road Ninja Platform, you may be redirected to third party websites or invited to use third party products (including Stripe Connect, and Google Maps) and that in doing so, you will be subject to, and agree to be bound by, any terms and conditions and privacy statements imposed by the providers of those third party services. To the extent any linked websites you visit are not owned or controlled by Road Ninja, Road Ninja accepts no responsibility or liability for, or in connection with, the access or use by you of any such third party website, product or service or the privacy practices of those third party websites.
12.3 Road Ninja does not make any warranty or representation on the availability of any features, products or services of a third party which are used as part of the Road Ninja Platform. If a third party service provider ceases to provide that feature, product or service, or ceases to make that feature, product or service available on reasonable terms, Road Ninja may cease to make available that feature, product or service to you.
13.1 These Terms are subject to the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand in respect of any claim under or in connection with these Terms and/or the Road Ninja Platform. However, either party may seek injunctive or other equitable relief against the other party in any court of competent jurisdiction.
13.2 The relationship between the parties is independent parties and nothing in these Terms is intended to create a relationship of employment, trust, agency, partnership, joint venture or any other fiduciary relationship between any parties. No party has authority to bind or incur debts on behalf of the other party.
13.3 A waiver of any breach of these Terms or any right, power or remedy under, or in connection with, these Terms (including a right of termination) is not effective unless that waiver is in writing and is signed by the party granting the waiver. A failure to exercise, a delay in exercising, or a partial exercise of, any right, power or remedy under, or in connection with, these Terms does not operate as a waiver of such right, power or remedy. A waiver of any breach is not, or is not deemed to be, a waiver of any other or subsequent breach.
13.4 These Terms (and a Road Ninja Account) is personal to a User and a User may not assign or transfer all or any part of its rights and obligations under these Terms.
13.5
In these Terms:
14.1 If you have any questions, or would like to make a complaint or offer a compliment, we encourage you to contact us.
Email: support@roadninja.co.nz
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Applicable Law |
means any law, regulation or rules (including the rules of any card association or other payment provider such as Stripe) applicable to the provision or receipt of Road Ninja Services. |
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Authorised Representative |
means anyone that a Customer has authorised to use its Road Ninja Account on the Customer’s behalf. |
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Changes |
has the meaning given to that term in clause 4.21. |
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Customer |
means a customer who applies and/or is approved for a Road Ninja Account as a “customer” and, if applicable, uses the Road Ninja Platform to book Transportation Services, and where applicable, any Authorised Representatives. |
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Direct Engagement |
means any arrangement or agreement for Transportation Services between a Customer and a Driver formed outside of the Road Ninja Platform. Direct Engagements are strictly prohibited. All Transportation Services must be arranged and paid for exclusively through the Road Ninja Platform. |
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Dispute |
means any dispute arising under or in connection with these Terms. |
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Driver |
means a driver who applies and/or is approved for a Road Ninja Account as a “driver” and, if applicable, uses the Road Ninja Platform to confirm bookings for Transportation Services. |
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Driver’s Fee |
has the meaning given to that term in clause 7.2(c). |
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Electronic Message |
means a message sent by electronic means, including a “push” notification on the Road Ninja App, text message and/or email. |
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Intellectual Property Rights |
means all current and future registered and unregistered intellectual property rights, including rights in respect of patents, trade marks, trade names, logos, designs, copyright, rights in each of know-how, confidential information and trade secrets and all analogous rights and pending applications. |
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Payment Method |
means a credit card, debit card, direct bank transfer or any other method offered by Stripe from time to time. |
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Road Ninja, we, us, our |
means Road Ninja Limited, and its successors and assignees. |
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Road Ninja Account |
means a Road Ninja account created by a User, using the Road Ninja Website or the Road Ninja App. |
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Road Ninja App |
means the mobile application available at https://app.roadninja.co.nz/ (and any additional or replacement URL at any time). |
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Road Ninja Platform |
means Road Ninja’s proprietary platform accessed by a User via the Road Ninja Website or the Road Ninja App, and includes all software and other features of the platform (and includes all services provided by Road Ninja to Users from time to time in connection with the Road Ninja Platform). |
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Road Ninja Privacy Statement |
means the Road Ninja Privacy Policy available at https://roadninja.co.nz/privacy.html . |
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Road Ninja Website |
means the website available at https://roadninja.co.nz/ (and any additional or replacement URL at any time). |
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Stripe |
Stripe New Zealand Limited (and/or any additional or replacement payment services provider on the Road Ninja Platform at any time). |
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Akahu |
means Akahu Limited, the provider of the bank account payment initiation service integrated into the Road Ninja platform. |
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Account Provider |
Means the bank or financial institution where you hold the account(s) you connect to Akahu. |
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Payment Initiation Service |
Means the service provided by Akahu that allows Road Ninja to initiate payments directly from your connected bank account. |
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Akahu Dashboard |
Means the user interface provided by Akahu at my.akahu.nz where you can manage your ongoing consent and connected accounts. |
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Booking Fee |
means the fee payable by the Customer to Road Ninja for each successful booking of a Driver via the Road Ninja Platform, as set out in these Terms and on the Road Ninja Website. The Booking Fee is subject to applicable discounts and minimums as described in these Terms. |
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Terms |
has the meaning given to that term in clause 3.1. |
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Transportation Contract |
means a contract directly between a Customer and a Driver for Transportation Services. |
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Transportation Services |
means transportation services to be arranged via the Road Ninja Platform and provided by a Driver to a Customer in accordance with a Transportation Contract. |
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User or you |
means a Customer, Driver or any other person that accesses the Road Ninja Platform. |
These Terms were last updated in May 2025